CUSTOMER SUPPORT

Customer Support

Release Notes

IT Works releases a new version of Department Manager at the end of each month. The release contains new features, such as new reports or data entry fields (variables), that have been added to the software at the request of our clients as well as fixes to any software bugs that might have been discovered. A list of new features may be viewed by version or by module.

Each new release is described by a two or three part version number. The first part of the number identifies the year of the releases. All versions released in 2004 begin with 10. The second part of the number identifies the month of the release. The number indicates the month in which the software development work was completed. For example, version number 10.1 defines the release completed in January of 2004. If an intermediate or mid-month release is required, a third digit is added to the number.

Software upgrades are available to all Department Manager, College Administrator, and Grant Management Software clients who maintain an active maintenance contract with IT Works. An automated procedure is available for converting your software to the most recent version.

Feature of the Month

The Feature of the Month section provides in-depth training articles on features within our software.

E-News

The IT Works E-News is delivered via email and presents valuable information -- including new products and services as well as in-depth training articles on the features within our software. Click here to be added to our mailing list.