 |
|
College Administratortm
Overview
College Administrator software from IT Works is a powerful financial accounting software for college administrators. Our college administrator software program is designed for college administrators of large departments, centers, institutes and schools at universities and research hospitals. College administrator software is flexible, easy to use, and provides a host of reporting features designed for both senior management and department faculty. Multiple database modules are used to manage college accounting information pertaining to personnel, software for grant management, space, equipment, and patient management. These college administrator software modules can be used independently or as an integrated system. When used as an integrated system, the modules pull accounting data from one another to eliminate redundant data entry and to report information in an organized manner. The result is a powerful college administrator software system for day-to-day accounting management and financial planning.
Highlights
- Obtain better control of account and project expenditures
- Increase office efficiency
- Set quality control standards
- Provide flexible, easy to read reports to faculty and senior administrators
- Project and encumber personnel costs from multiple funding sources
- Generate consolidated accounting reports from multiple corporate entities
- Manage special commitments & information unique to your department with user-defined coding systems
- Track pending grant proposals, future personnel actions, and information for faculty evaluations
- Electronically interface to your college or university financial system
- Allow simultaneous data access to multiple users
- Obtain training, continuous user support, and software modifications to meet unique departmental needs
Customer Service
At IT Works, customer service is our first priority! Our staff is committed to customer satisfaction. We incorporate this attitude in all aspects of our work, from product development to customer support. Our approach to customer support begins with the initial installation of the College Administrator software program and continues with a long-term, service-oriented relationship.
The Initial Installation
We begin providing individualized attention to each new client during the initial college administrator software installation process. We strive to make the transition to our college administrator software as smooth as possible for everyone involved. Our Software Installation Service involves more than merely copying some grant management software to a client’s computer. It includes:
- Installing College Administrator software on a client’s network fileserver.
- Preloading College Administrator software databases with grant management accounting data provided by the client whenever possible.
- Defining users and setting up the College Administrator software security system.
- Helping develop client-specific data coding systems.
- Developing a customized college administrator software training schedule/plan for the installation.
Customer Training
Our Training Program is designed to help clients get the maximum use out of our college administrator software and grant management software products. To accomplish this task, we use a series of face-to-face Product Management Software training sessions, supplemented with on-line documentation and Internet services. Our College Administrator Software Training Program includes:
- Training classes, tailored to meet the needs of individual clients, are held for both administrative and end users. These classes are held at either the client’s offices or the IT Works college administrator software training facility in Raleigh, North Carolina. The typical training schedule includes two two-day classes scheduled two months apart and another day of training a few months later. The actual schedule and number of days depends on the size of the installation and number of college administrator software modules installed.
- Supplemental training sessions are held over the phone with the college administrator software being controlled/displayed via the Internet using remote access software. These sessions typically last about one hour.
- Additional information about our college administrator software is provided to clients via either the on-line documentation within the College Administrator software or a list of answers to frequently asked questions in the customer-support section of our website.
Long-Term Support
Once our software is operational, the staff at IT Works is committed to helping each client continue to improve in its use. Our software development staff is constantly improving our products by adding new features and incorporating new computer technologies as requested by our clients. Our support staff is available to clients from 8:30 AM to 5:00 PM Monday through Friday and provides long-term customer support by:
- Answering user questions via telephone and e-mail
- Remotely accessing a client’s system to troubleshoot problems
- Providing supplemental training via telephone and remote access software
- Making monthly software updates available for download from our website
- Constantly updating our documentation and website to provide answers to frequently asked questions
Product History
In 1988, Information Technology Works, Inc., first began developing database applications at the request of several medical school managers and college administrators. Independent systems were installed initially for maintaining the balances of department accounts and special commitments, managing active and pending grants and tracking upcoming personnel actions. Over time, capabilities for protecting personnel expenditures and producing new reports were added. Through this process, we learned the relationship between grant, personnel and account information from the departmental perspective.
Meanwhile, department administrators began to realize the potential advantages of merging their databases into an integrated application. By combining the features of the department-specific databases, they could produce (1) a more powerful system and (2) a standard for which accounting and administrative staff could be trained. In addition, by installing the college administrator software and grant management software modules on a Local Area Network (LAN), the applications would increase office productivity. Administrative assistants could pull information for projecting and encumbering personnel expenditures in the Accounting Module. Likewise, the Grant Module could share previously entered codes, as well as compare the productivity of faculty.
Over time, our College Administrator software program has grown and expanded into additional university departments and centers to aid decision makers in the often difficult task of pulling relevant information together in a short amount of time. For the first time, college administrators are utilizing a “state-of-the-art” financial management information system that was developed from their point of view.
Top